Cine Transfer FAQ
Q. What does the finished DVD look like? Is it professionally produced with animated menus?
A. Our Cine to DVD transfer comes with a professionally produced animated themed menu system.
This is supplied free as part of our standard pricing.
Q. Do you have a Free Cine Demo DVD which shows me the quality of
your service?
A. Yes we do. We are so confident that you'll be impressed by the quality of our film conversion services
that we can supply on request a Free Demo DVD. Please contact us for your free copy.
Q.Do you scan 35mm film slides?
A. We don't, but we highly recommend the company Scanning Studio for this delicate service. Scanning Studio 35mm Film Slide Scanning
Q. I've been told that some cine to dvd companies put their company logo in the top left hand corner of
the screen all the way through the transfer, rather like Sky TV. Do you do this?
A. No we don't, your films are your memories. We don't have any company logos running through your programme to
intrude on your enjoyment.
Q. I would like extra copies of the DVD for friends & family. How much are they?
A. Each additional DVD is £5.00 each with printing on the DVD and library box.
Q. Will we get our films back?
A. Yes of course they are returned in the same condition, or better.
Q. I don't know what's on them or what order should they be done in, can they be edited?
A. Yes, we transfer your films in the normal way to one of our computers and make a DVD for you which you
can play on your computer or DVD player making a note of the timings of the edits. Your computer or DVD player will
display the timings. You can then email us your list and we can edit them into the right order.
We charge £40 per technician hour for this service, the final cost is about 50% more than that of not having
them edited.
Q. I've heard that the films flicker when they are transferred to video, is this true?
A. No, flicker may occur when attempting to transfer a cine film with a home camcorder. Our electronic
process is flicker-free even with 16mm silent films.
Q. I've got a whole load of films which belonged to my father I've no idea what length they are,
how can I tell?
A. 50ft films films are easy to identify as they 3 inches/7cm across, they run for about 4 minutes. Larger
reels are usually marked in metres and feet but not always as some people put their 50ft films onto large audio tape
reels. We need to see these before we can give a quotation.
Q. Can my cine films be transferred to other formats?
A. Yes we can transfer to almost any tape or electronic format, just ask for a quotation.
Q. Do your prices include return postage?
A. No, but we only charge postage at cost. All cine films are returned by 1st Class Recorded or Special delivery.
Q. I want my cine films transferred as a same day/next day service. Is this possible?
A. We can arrange this although this is at extra cost. Please contact us for our Rapid service rates.
Q.What is telecine ?
A. The word telecine comes from the combination of Television and Cinema, and it is the process of transferring film into digital form,
machines which transfer film are known as telecine machines.
Q.I have lots of broken and damaged film. Do you do a film restoration service?
A. Yes we do offer a restoration service. Please phone us for details.
Q. Do you offer a film cleaning service to help preserve my original films
A. Yes we can provide a cleaning service. Normally this is not required unless you know your films are in poor
condition and have been stored badly over the years.
Q. Can you colour correct a film which has faded colour?
A. Yes we can provide a colour correction service for films which have faded colour.
Q. Do you accept orders outside of the UK?
A. Yes we accept orders worldwide and we can capture your film to NTSC for customers in NTSC countries.
Q. How do I pay for your transfer service
A. You pay when the job is completed by us. Please don't send payment with the order. Once we have contacted you stating that the job is ready for posting or collection you can pay either by personal cheque or online, with your credit card, on our secure payment page.
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